Privacy policy

INTRODUCTION 

Untamed Isles operated by Untamed Isles Limited, a New Zealand company, company number 8171118 (we, us, our).

We comply with applicable privacy and data protection laws, including, where applicable, the General Data Protection Regulation of the European Union (GDPR) and the equivalent laws of the United Kingdom (UK GDPR), the California Consumer Privacy Act 2018 (CCPA) and the New Zealand Privacy Act 2020 (NZ Privacy Act) when dealing with personal information.

Personal information is information about an identifiable individual (a natural person), and includes personal data, personally identifiable information and equivalent information under applicable privacy and data protection laws.

This policy does not limit or exclude any of your rights under applicable privacy and data protection laws, including the NZ Privacy Act and, if applicable, the GDPR, UK GDPR and CCPA.

This policy was drafted with brevity and clarity in mind.  It does not provide exhaustive detail of all aspects of our collection and use of personal information.  We are happy to provide any additional information or explanation needed.  Any request for further information should be sent to [email protected].

 

CHANGES TO THIS POLICY 

We may change this policy by uploading a revised policy onto the Untamed Isles website.  The change will apply from the date that we upload the revised policy.

This policy was last updated on 3rd August 2022

 

WHEN DOES THIS PRIVACY POLICY APPLY

This policy sets out how we will collect, use, disclose and protect your personal information when you play Untamed Isles, visit and use the Untamed Isles website or any associated website, forum, distribution platform, online store, or social networking site (our Sites), acquire products or services from us, or otherwise deal with us.

 

CHILDREN

We do not intend to collect personal information from or about children aged under 13.  If you have reason to believe that we have collected personal information from or about a child under the age of 13, please contact us at [email protected].

 

WHAT PERSONAL INFORMATION DO WE COLLECT

Directly from you

We collect the following information directly from you.

When you register for, or login to, an account for Untamed Isles or related services, we collect your name, email address, user name, billing address, password, phone number, demographic information, date of birth, address, location and any other information we require or ask for to set you up with an account.  We may collect some of this information using third party authentication services (as described further in the from third party sources section below).

When you set up a profile within Untamed Isles, we collect your name, email address, user name, billing address, password, phone number, demographic information, date of birth, address, location and any other information we require or ask for to set you up a profile.  You acknowledge and agree that parts of your profile may be publicly available.  You should use discretion when including personal information in your profile.

When you fill in a contact or enquiry form on our Sites, call us, meet us in person or otherwise contact us, we collect your name, email address and any other information you choose to provide to us.

When you sign up to our newsletter and other electronic alerts, we collect your name, email address, user preferences any other information you provide to us when you ask to receive our newsletter or other alerts.

When you respond to our feedback surveys, we collect your name, email address, date of birth, demographic information any other information you choose to include in your response.

When you refer another person to use Untamed Isles or related services, we collect your name, email address and the other person’s name, email address and any other information you choose to include in the referral.

When you purchase products or services from us (including virtual items), we collect your name, email address, address, phone number, purchase history and any other information you submit to us for billing and order fulfilment purposes.

When you purchase products or services from us that we need to physically deliver to you, we collect your name/address/phone number/delivery instructions and any other information you submit to us for delivery purposes.

When you post information for publication on our Sites (e.g. on message boards or chat rooms), we collect the information you include in those posts.

Some of the personal information that we collect directly from you may be mandatory and some may be optional.  We will let you know which of these applies at the time we collect the relevant personal information.  While you do not have to provide us with some of the information that we may request, this might mean that Untamed Isles, our Sites or our other products and services may not perform as well as they should, or that we may not be able to provide all or some parts of Untamed Isles, our Sites or our other products and services.  If you require further information about the consequences of not providing us with any information, please contact us at [insert email address].

We use Stripe and PayPal to process credit card transactions.  We do not have access to your credit card information.  You can see further information about how they process your credit card information here and here.

Automatically when you use Untamed Isles and related services and materials

Whenever you access or use any of Untamed Isles, our related products, services and materials or our Sites, we may automatically collect information about your device and usage of Untamed Isles, our related products, services and materials and our Sites, including:

• your IP address, operating system, browser type, time spent on certain pages of the Sites, pages visited, links clicked and language preferences
• display names and gameplay information
• crash reports in the event that a software crash occurs, which may include details of your Untamed Isles account, a portion of the memory state of the Untamed Isles game when the crash occurred and the game settings you were using, but not other information from your device or its memory
• performance details (such as speed of your connection and how well the Untamed Isles game client is running) associated with your access and use of Untamed Isles

Some of this data is collected through third party tools and/or the use of cookies, web beacons and similar storage technologies.  Please refer to our cookie policy below for further information, including information on how you can disable these technologies.

From third party sources

Where possible, we collect personal information from you directly.  However, sometimes we may collect:

• personal information from third parties where you have authorised this.  This may include accessing certain personal information from third party social media, authentication service and distribution platforms (e.g. Facebook, Google or Steam) if you login to your account with us using these services or otherwise provide us access to information from these sources.  The third party provider that we use will be displayed and you can visit its privacy policy for further details on how it deals with personal information
• personal information about you from our trusted advertising partners which may include demographic information, browsing history, location and online behavioural or profile information

We may combine the personal information about you that we receive from third parties with the personal information we collect from you directly or with device and usage data we collect automatically when you access or use Untamed Isles, the Services, the Materials or our Sites.

 

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information:

• to verify your identity and verify that your account is not being used by others
• to provide Untamed Isles, our related products, services and materials and our Sites to you
• to market Untamed Isles and our related products, services and materials to you, including contacting you electronically (e.g. by text or email for this purpose)
• to monitor the performance of, and improve Untamed Isles, our related products, services and materials and our Sites
• to publish things on our Sites (e.g. comments on message boards or chat rooms)
• to run promotions (e.g. referral and loyalty programmes, surveys and contests)
• to bill you and collect money that you owe us, including authorising and processing credit card transactions
• to respond to communications from you, including enquiries and complaints
• for security and system integrity purposes
• to conduct research and statistical analysis [(on an anonymised basis)
• to tailor content or advertisements to you
• to protect and/or enforce our legal rights and interests, including defending any claim
• to respond to lawful requests by public authorities, including to comply with law enforcement requirements, or
• for any other purpose authorised by you or applicable law.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

We do not use personal information to make any automated decisions.  Automated processes do monitor gameplay to identify cheating and fraud but human intervention is applied in the decision-making process.  Information is gathered transiently for these purposes but is not stored.

You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails or contacting us at [email protected].

 

DISCLOSING YOUR PERSONAL INFORMATION

We do not sell your personal information to third parties or provide your personal information to direct marketing companies or other such organisations without your prior consent.

We may disclose your personal information to:

• another company within our group
• any business that supports Untamed Isles, our related products, services and materials and our Sites, including any person that hosts or maintains any underlying IT system or data centre that we use to provide Untamed Isles, our related products, services and materials and our Sites or that we use to process payments
• third parties (for anonymised statistical information)
• professional advisers e.g. accountants, lawyers or auditors
• a person who can require us to supply your personal information (e.g. a law enforcement agency or regulatory authority)
• any other person with your consent
• any other company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition
• any other person authorised by applicable law.

Also, we may share information about your use of our Sites with our trusted advertising and analytics partners through the use of cookies, web beacons, and similar storage technologies.  Please refer to our cookie policy below for further information.

Your personal information may be viewable by other game players or the public in general if you use certain features in Untamed Isles or our related services (e.g. engaging in a trade) or make posts on our Sites.

If you choose to log in with or link to your Untamed Isles account on a third party website or service, the third party site or service will have access to certain information from your Untamed Isles account.  These third party sites and services have their own privacy policies, and you may be giving them permission to use your data in ways we would not.  We suggest you review the privacy policy for any third party site or service before using or allowing access to your Untamed Isles account.

 

INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

A business that supports Untamed Isles, our related products, services and materials or our Sites may be located outside of New Zealand (the country where we are incorporated) and also outside of the country where you are located.  This means that the personal information we collect may be transferred to, and stored in, a country outside of New Zealand and the country where you are located.

If you are located in the European Union (EU), your personal information may be transferred outside of the European Economic Area (EEA).  Under the GDPR, the transfer of personal information to a country outside the EEA may take place where the European Commission has decided that the country ensures an adequate level of protection.  In the absence of an adequacy decision, we may transfer personal information if other appropriate safeguards are in place.

If you are located in the United Kingdom (UK) your personal information may be transferred outside of the UK.  Under the UK GDPR, the transfer of Personal Information to a country outside the UK may take place where the European Commission (as at 31 December 2020) or the UK government has decided that the country ensures an adequate level of protection.  In the absence of an adequacy decision, we may transfer personal information if other appropriate safeguards are in place.

Where we transfer personal information outside the EEA or UK, it will only be transferred to countries that have been identified as providing adequate protection for EEA/UK data, or to a third party where approved transfer mechanisms are in place to protect your personal information (e.g. by entering into the European Commission’s Standard Contractual Clauses).  For further information, please contact at [email protected].

Some of the personal information we collect is processed in New Zealand.  New Zealand is recognised for GDPR and UK GDPR purposes as a country that has an adequate level of data protection and we rely on this decision in transferring personal information to New Zealand.

 

PROTECTING YOUR PERSONAL INFORMATION

As required by applicable law, we will take steps to keep your personal information safe from loss, unauthorised activity, or other misuse.  We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in processing personal information.

You play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our products and services.  You should not disclose your password to third parties.  Please notify us immediately if there is any unauthorised use of your account or any other breach of security.

 

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal under applicable law, you have the right to access your personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

Where you request a correction, if we think the correction is reasonable and we are reasonably able to change your personal information, we will make the correction.  In all other cases, we will take reasonable steps to make a note of the personal information that was the subject of your correction request.

If you want to exercise either of the above rights, email us at [email protected].  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information to be corrected and the correction that you are requesting).

Subject to applicable law, we may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

 

OTHER RIGHTS

In addition to the rights to access and correct your personal information set out above:

• if you are based in the EU or UK, you have the additional rights set out in the GDPR Additional Terms section of this privacy policy below
• if you are based in California, you have the additional rights set out in the CCPA Additional Terms section of this privacy policy below.

 

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you post your personal information on our Sites, you acknowledge and agree that the information you post is publicly available.

If you follow a link on our Sites to another website, the owner of that website will have its own privacy policy relating to your personal information.  We suggest you review that website’s privacy policy before you provide personal information to that owner or website.

 

DATA RETENTION POLICY

The personal information that we collect and use will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.

 

CONTACTING US

If you have any question about this privacy policy, or our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at [email protected].

GDPR additional terms

LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION

Our lawful basis for processing (as that term is defined in the GDPR and UK GDPR) personal information that we collect, use and disclose depends on the personal information collected and the context in which we collect it.

Generally, we collect personal information from you where we have your consent, where processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, or where processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your interests or fundamental rights and freedoms).

Where we process personal information based on your consent, you may withdraw your consent at any time.

Despite the above, we may process your personal information where such processing is necessary for compliance with applicable laws.

If you have any question about the legal basis on which we process personal information or need further information, please contact us at [email protected].

 

YOUR RIGHTS UNDER THE GDPR AND UK GDPR

If you are located in the European Union or the United Kingdom, your rights in relation to your personal information include:

• right of access – if you ask us, we will confirm whether we are processing your personal information and provide you with a copy of that personal information
• right to rectification – if the personal information we hold about you is inaccurate or incomplete, you have the right to have it rectified or completed.  We will take reasonable steps to ensure inaccurate personal information is rectified.  If we have shared your personal information with any third party, we will tell them about the rectification where possible
• right to erasure – when your personal information is no longer needed for the purposes for which you provided it, we will delete it.  You may request that we delete your personal information and we will do so if deletion does not contravene any applicable law.  If we have shared your personal data with any third party, we will take reasonable steps to inform those third parties that they must delete your personal information
• right to withdraw consent – if the basis of our processing of your personal information is consent, you can withdraw that consent at any time
• right to restrict processing – you may request that we restrict or block the processing of your personal information in certain circumstances.  If we have shared your personal information with any third party, we will tell them about this request where possible
• right to object to processing – you may request that we stop processing your personal information at any time and we will do so to the extent required by the GDPR and/or UK GDPR (as applicable)
• rights related to automated decision-making, including profiling – you have the right to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where such automated decision-making is necessary for entering into, or the performance of, a contract with you, is authorised by applicable laws or is based on your explicit consent.  We do not undertake automated individual decision-making.
• right to data portability – you may obtain your personal information from us that you have consented to give us or that is necessary to perform a contract with you.  We will provide this personal information in a commonly used, machine-readable and interoperable format to enable data portability to another data controller.  Where technically feasible, and at your request, we will transmit your personal information directly to another data controller
• the right to complain to a supervisory authority – you can report any concern you have about our privacy practices to your local data protection authority.

Where personal information is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.

 

If you would like to exercise any of your above rights, please contact us at [email protected].  If you are not satisfied by the way we deal with your query, you may refer your query to your local data protection authority.

CCPA additional terms

The CCPA provides consumers that are California residents with specific rights regarding their personal information.  This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under CCPA.

Any terms defined in the CCPA have the same meaning when used in this addendum.

 

COLLECTION, USING, AND SHARING INFORMATION

For more details about the personal information we have collected over the last 12 months, including the categories of sources, please see the What Personal Information Do We Collect section above.  We collect this information for the business and commercial purposes described in the How We Use Personal Information section above.  We share this information with the categories of third parties described in the Disclosing Your Personal Information section above.

We do not sell the personal information we collect.

 

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have the following rights:

• right to know – you have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months
• right to delete – subject to certain exceptions, you have the option to delete personal information about you that we have collected from you
• right to non-discrimination – you have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations
• right to opt-out of sale – we do not sell your personal information, so we do not offer an opt out.

To exercise the rights described above, please submit a request to us by emailing us at [email protected].  Requests for access to or deletion of personal information are subject to our ability to reasonably verify your identity in light of the information requested and relevant CCPA requirements, limitations, and regulations.

 

Cookie policy

INTRODUCTION

We use cookies on our Sites and as part of certain services we provide, and receive information collected through cookies.  This cookie policy explains how we use cookies and how you can opt out of cookies.

By continuing to use our Sites and services, you indicate your agreement for us to use the cookies described below.

We use the term cookies in this cookie policy to mean cookies or similar technologies such as web beacons, clear GIFs, and pixel tags.

 

WHAT ARE COOKIES

Cookies are text files containing small amounts of information which are downloaded to your browsing device, e.g. a computer or smartphone, when you visit a website.  Cookies can be recognised by the website that downloaded them, or by other websites that use the same cookies.  This helps a website know if the browsing device has visited that or other websites before.

Cookies can be used to collect information relating to your use of a website or your device, let you navigate between pages effectively, help to remember your preferences and generally improve your browsing experience.  Cookies can also help ensure advertising you see online is more relevant to you and your interests.

Cookies can be session or persistent cookies.  Session cookies are temporary and only stay on your browser until you stop browsing.  Persistent cookies stay on your device until they expire or are deleted.

The cookies used on our Sites and services may be first party cookies (i.e. set by us) or third party cookies (i.e. cookies set on our Sites and services by a person other than us).  The third party companies that place cookies on our Sites and services will have their own privacy policies.

 

WHAT TYPES OF COOKIES DO WE USE

The types of cookies used by us, and most websites, can generally be categorised as follows.

Strictly necessary cookies 

These cookies are essential for the full functionality of our Sites and services.  They enable you to navigate around our Sites and services and use their features e.g. accessing secure areas and enabling services that you have asked to receive.  If you opt out of these cookies, you may not be able to access all the functions of our Sites and some services that you have asked to receive.

These cookies do not track where else you have been on the internet and do not remember your preferences beyond your current visit.  These cookies are generally first party session cookies which will expire when you close your browsing session.  These cookies do not collect information that could be used for marketing purposes.

Functionality cookies

These cookies allow a website to remember choices you make and provide enhanced, more personal features.  e.g. these cookies allow us to remember the settings you have applied to our Sites and services (such as font size, preferences or colours), identify whether you are a returning visitor and present you with a personalised version of our Sites and services, or eliminate the need for you to re-enter your login details.  The information these cookies collect is generally anonymous and they do not track your browsing activity on other websites.  These cookies may be first or third party, session or persistent cookies.

Performance cookies 

These cookies collect information about how you use a website, e.g. which pages are the most visited and if you receive any error message from any page.  This information helps us improve the way our Sites and services work and helps us manage the performance and design of our Sites and services.  These cookies do not gather information that identifies you.  All of the information these cookies collect is aggregated and anonymous.  These cookies may be first or third party, session or persistent cookies.

Targeting cookies

Targeting cookies are used to present advertising that is relevant to you and your interests.  These cookies collect information about your browsing habits e.g. the pages you have visited and the links you have followed across the internet.  They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.  These cookies will usually be persistent but time-limited and may be placed on our Sites and services by third party service providers or advertising partners with our permission.

We use targeting cookies to present interest-based advertising on our Sites and services and for retargeting.  This is a form of interest-based advertising that enables our advertising partners to build a profile of your interests and show you advertising based on your browsing activity across the internet, including to allow us to advertise to people who previously visited our Sites.

GOOGLE COOKIES

We use Google Analytics to collect information about visitors to our Sites and services.  Google Analytics collects information related to your device, browser, IP address, network location, and website activities to measure and report statistics about your interactions on our Sites and services.  We use this information to help us manage the performance and design of our Sites and services and to improve our Sites and services.

We use Google Analytics Advertising Features, including Remarketing with Analytics, Demographic and Interests reporting in Analytics, Campaign Manager integration (formerly known as DoubleClick), Display & Video 360 integration, Google Display Network (GDN) Impression Reporting and Segments.  We also use Google Ads.

For further information on how Google uses your personal information when you use our Sites and services and how to opt out of Google’s use of cookies, see here.  In addition to the process described in this link, you can opt out using the process described below.

 

HOW TO CONTROL OR OPT OUT OF COOKIES AND TARGETED ADVERTISING

You can control and/or delete cookies as you wish.  You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.  However, if you do this, you may have to manually adjust some preferences every time you visit our Sites and attempt use our services, you may not be able to access certain parts of our Sites or services, and some functionalities may not work.

You can find out more information about how to change your browser cookie settings at www.aboutcookies.org.uk.

To learn more about how to control cookie settings through your browser:

• click here to learn more about the Private Browsing setting and managing cookie settings in Firefox
• click here to learn more about Incognito and managing cookie settings in Chrome
• click here to learn more about InPrivate and managing cookie settings in Internet Explorer
• click here to learn more about Private Browsing and managing cookie settings in Safari.

You may opt out of targeted advertising at http://www.youronlinechoices.eu/.  You can learn more about interest-based advertising and opt out of interest-based advertising from participating online advertising companies at the following links.

• Network Advertising Initiative (NAI) – http://optout.networkadvertising.org/
• Digital Advertising Alliance (DAA) – http://optout.aboutads.info/
• Digital Advertising Alliance EU (EDAA) – http://www.youronlinechoices.com/
• DAA AppChoices page – http://www.aboutads.info/appchoices

Please note that opting out of interest-based advertising does not mean you will no longer be served advertising.  You will continue to receive generic ads.

 

THIRD PARTY WEBSITE COOKIES

If you follow a link on Sites or services to another website, the owner of that website will have its own cookies.  We suggest you review that website’s cookie policy before you visit that website.